Take the headache out of lending compliance
Sedric’s compliance excellence platform detects compliance risk across all consumer interaction channels in real-time, so lenders can quickly remediate to protect their brand and improve their service.
100%
audited interactions
Let AI analyze every customer interaction for a complete view of risk, rather than relying on random sampling.
98%
accurate risk identification
Our AI detects non-compliant practices with unparalleled accuracy, and without producing a flood of irrelevant alerts.
Up to 50% increase in productivity
Review only flagged events instead of entire conversations and let AI fill in scorecards.
Let Sedric cover your lending compliance
In today’s highly regulated environment, lending compliance and consumer protection are an absolute must for fintechs.
Sedric’s AI-based automated platform provides real-time intelligence to immediately identify and remediate violations or misleading practices across all communication channels. Sedric is the first solution in the market that analyzes interactions as part of particular phases in the lending process and generates accurate alerts in case of omissions and other compliance breaches.
Based on insights on team members’ performance, Sedric tailors individual training paths to drive continuous improvement. With all records archived and remediation actions fully documented, Sedric clients are audit-ready at any time.
Extract & archive
Extract & archive
Sedric records and archives client interactions in any format, stores them in a central place and lets you easily document your processes for audits.
Detect & score
Sedric flags violations in each conversation and analyzes the interaction journey as a whole to detect omitted disclosures and steps, without producing a flood of irrelevant alerts. Automated scoring saves valuable agent time
Manage workflow
Sedric automatically generates tasks to mitigate risks and improve agent performance. Manage all tasks in a single place and make sure nothing falls between the cracks!
Analyze & train
The Sedric dashboards provide you with a 360° perspective of your risk and performance, letting you drill down to individual events as well as discover high-level trends to train your team and optimize your operations.
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Book a free 30 min demo
to discover how Sedric can reduce your regulatory burden and free your lending business to focus on growth!
Sedric is an instrumental component in our compliance management processes. We trust Sedric to do the heavy lifting of detecting issues and flaws in our various channels of communication. Our scorecards are much more focused and insightful thanks to Sedric and as a result, we’re able to mitigate issues as soon as they arise, which is priceless.
to Comply AND Excel
Single pane of glass
Monitor risk and performance across your full operation via one central interface
Omni-channel
Monitor and analyze customer journeys across voice, chat, email, video, and social media interactions
Automated detection and scoring
Save your QA staff valuable time and increase your overall productivity
Multi-level dashboards
Provide agents and quality control, compliance, and management teams with the insights they need
Data privacy and security
Protect sensitive data with automated PII redaction and encryption
Workflow management
Manage all activity from alert to remediation and training in a single pane
Seamless integration
Quickly and easily integrate Sedric with all your communications systems
Customized video training
Improve performance through individualized video training based on each agent’s needs
Audit-readiness
Document your compliance processes and activities accurately and effortlessly
Single pane of glass
Monitor risk and performance across your full operation via one central interface
Omni-channel
Monitor and analyze customer journeys across voice, chat, email, video, and social media interactions
Workflow management
Manage all activity from alert to remediation and training in a single pane
Multi-level dashboards
Provide agents and quality control, compliance, and management teams with the insights they need
Data privacy and security
Protect sensitive data with automated PII redaction and encryption
Seamless integration
Quickly and easily integrate Sedric with all your communications systems
AI-powered
Detection and prediction abilities are continuously sharpened and refined as your operations expand
Customized video training
Improve performance through individualized video training based on each agent’s needs
Audit-readiness
Document your compliance processes and activities accurately and effortlessly
Collecting debt?
Check out our solutions for creditors and debt collectors subject to FDCPA, UDAAP, and additional regulations.
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