AI-Powered Collection Assistant That Drives Results on Every Call
Real-Time Agent Assist gives your collectors the tools to succeed with AI-driven call guidance, prompts for overcoming objections, and automated call summary notes so that you can increase collections and file penetration rates.
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Real-Time Agent Assist
Real-Time Agent Assist gives your collectors the tools to succeed with AI-driven
Improve Collection Rates
- Dynamic Scripts personalize conversations with auto-filled consumer data
- Playbook Triggers help agents overcome objections with proven strategies
- AI Live Detection keeps calls on track to maximize recoveries
Reduce Complaince Risk
- AI Live Detection flags risks in real time, guiding agents instantly
- Live Transcription and Call Summaries ensure accurate, audit ready notes
- Reduce compliants and stay compliant with every call
Increase Penetration Rates
- Knowledge Base Search pulls up account details instantly, without disrupting calls
- Automated Call Summaries cut wrap-up time, so agents work more accounts
- Faster workflows mean higher penetration and better recovery rates
Key Features
Dynamic Script
- Auto-fills scripts with consumer data from your systems
- Enables personalized, accurate conversations
- Scripted call opening
Knowledge Base Search
- Instantly retrieves terms, conditions, and account details
- Uses natural language search without disrupting conversations
- Provides agents with information exactly when they need it
AI Live Detection
- Monitors conversations in real-time
- Ensures regulatory and client compliance
- Guides agents to stay on track during calls
Live Transcription
- Captures real-time call transcripts
- Ensures accurate documentation
- Enables effective real-time monitoring
Call Summary
- Generates detailed post-call notes
- Syncs with your CRM for streamlined documentation
- Provides an accurate and professional audit trail
Playbook Triggers
- Predicts and responds to customer reactions in real time
- Guides agents with proven collection strategies for complex conversations
- Equips collectors to handle objections and tough questions with confidence
Optimize Agent Experience
- Real-time support boosts agent confidence and efficiency
- Less time spent searching for answers means more time spent on account resolution
- Automated coaching and streamlined workflows reduce stress and burnout
Better Consumer Experience
- AI-driven guidance helps agents handle conversations with context
- Faster, more accurate responses reduce friction, frustration, and complaints
Meet our cutting edge solutions:
Post call monitoring
Sedric’s Post-Call Monitoring takes QA from 3% random manual sampling to 100% AI-driven analysis
3rd party oversight
Sedric’s AI-driven solution gives you 100% visibility into collection activities across your entire third-party network
Sedric's suite of solutions
including Real-Time Agent Assist, Post-Call Monitoring, and 3rd Party Oversight—provides the technology you need to overcome these challenges while maintaining the highest standards of compliance and operational excellence.
