Comprehensive Call Analysis for Superior Compliance and Performance
Sedric’s Post-Call Monitoring takes QA from 3% random manual sampling to 100% AI-driven analysis—automatically reviewing every agent's call, text, email, and chat in real-time. With 96% accuracy, it flags compliance risks, delivers actionable insights, and assigns targeted training based on missed requirements—ensuring agents continuously improve with every call block.
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Post-Call Monitoring
Post-Call Monitoring takes QA from 3% random manual sampling to 100% AI-driven analysis
4x Increase in QA Efficiency
- Review more calls in less time
- Reallocate up to 70% of QA staff to fill other positions
Reduced Compliance Risk
- Cover 100% of communication activity
- Identify 100% of potential quality and compliance issues
Better Training Outcomes
- Target coaching based on actual call data
- Supplemental training modules reduces need for manager follow up
- Use applicable modules in training class
Key Features
Automated Call Review
- Reviews 100% of calls, not just a small sample
- Identifies compliance risks automatically
- Identifies exception calls that need manual review follow-up
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Compliance Reporting
- Generates detailed compliance reports
- Documents adherence to regulatory requirements
- Provides audit-ready documentation and scorecards
Call Categorization
- Automatically tags calls by type, outcome, and risk level
- Enables targeted review of specific call categories
- Facilitates trend analysis
Risk Detection
- Flags potential compliance violations
- Identifies escalated calls
- Alerts supervisors to calls requiring immediate attention
Integration with Training
- Links identified issues directly to training modules
- Enables personalized agent coaching and acknowledgement
- Tracks improvement over time
Performance Analytics
- Tracks key performance indicators for each agent
- Identifies training opportunities
- Compares performance across teams
Improved Agent Performance
- Timely data-driven feedback and training follow up
- Identify individual and multiple agents in need of specific knowledge or skill reinforcement training
- Use identified knowledge and skill needs as a point of focus in new hire training classes
Enhanced Reporting
- Generate comprehensive reporting with meaningful KPIs for management and clients
Meet our cutting edge solutions:
Real Time Agent Assist
Real-Time Agent Assist gives your collectors the tools to succeed with AI-driven call guidance
3rd party oversight
Sedric’s AI-driven solution gives you 100% visibility into collection activities across your entire third-party network
Sedric's suite of solutions
including Real-Time Agent Assist, Post-Call Monitoring, and 3rd Party Oversight—provides the technology you need to overcome these challenges while maintaining the highest standards of compliance and operational excellence.
