Comprehensive Agency and Attorney Network Monitoring for Debt Buyers, Servicers & Lenders
Take the guesswork out of third-party oversight. Sedric’s AI-driven solution gives you 100% visibility into collection and customer service activities across your entire third-party network—ensuring compliance, mitigating risk, and optimizing liquidation with 96% accuracy. Stay in control, protect your brand, and make data-driven decisions with real-time insights.
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3rd Party Oversight
AI-driven solution gives you 100% visibility into collection and customer service
Better Portfolio Performance
- Identify and resolve issues that impact collection rates
Reduced Compliance Risk
- Ensure network adherence to quality and regulatory requirements
- Proactive actional insights
Enhanced Visibility
- Clear line of sight to network activity down to the agency or attorney, agent, communication and account
Key Features
Network-Wide Monitoring
- Monitor collection activities across all third-party vendors
- 100% visibility - Evaluate voice and digital communications
- Standardize or Customize compliance oversight
- Measure meaningful performance metrics for actionable insights
Custom Oversight Rules
- Set specific monitoring parameters based on portfolio requirements
- Create custom risk triggers for different debt types
- Implement portfolio-specific compliance rules
Performance Comparison
- Compare performance across the third-party network
- Identify best practices and areas for improvement
- Make data-driven decisions about portfolio placement
Risk Alerting
- Maintain complete audit records of all collection activities
- Access transcripts, recordings, and scorecards in one secure location
- Simplify quality and regulatory compliance audit reporting
Comprehensive Reporting
- Generate detailed reports for internal stakeholders
- One standardized or multiple scorecards
- Provide evidence of oversight for audit requirements
- Track trends across your collection network
Centralized Documentation
- Maintain complete audit records of all collection activities
- Access transcripts, recordings, and scorecards in one secure location
- Simplify quality and regulatory compliance audit reporting
Improved Vendor Management
- Make data-driven decisions about agency or law firm performance
- Work with vendor on specific areas of improvement
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Audit Readiness
- Comprehensive documentation and complete scorecard for audit review
- Easy access to pull call recordings, digital comm, account information
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Name & Brand Reputation Protection
- Ensure consumer interactions meet regulatory requirements, your standards and those of your client
Meet our cutting edge solutions:
Real Time Agent Assist
Real-Time Agent Assist gives your collectors the tools to succeed with AI-driven call guidance
Post call monitoring
Sedric’s Post-Call Monitoring takes QA from 3% random manual sampling to 100% AI-driven analysis
Sedric's suite of solutions
including Real-Time Agent Assist, Post-Call Monitoring, and 3rd Party Oversight—provides the technology you need to overcome these challenges while maintaining the highest standards of compliance and operational excellence.
