Solve compliance.
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Automatically monitor 100% of interactions across all your channels and your affiliate network to boost sales performance, reduce risk and lower compliance costs.
40+
languages supported
Get full visibility into client interactions and agent performance for every voice and text communication, in any language.
Up to 50%
increase in QA productivity
Automate monitoring, flagging and scoring and eliminate manpower-intensive manual sampling.
Up to 20% increase
in revenue
Boost sales by improving adherence to sales best practices and enhancing agent performance with personalized coaching.
Boost compliance and performance - with a single tool!
With the AI-based Sedric compliance excellence platform you can detect non-compliant and non-converting interactions as they occur, giving compliance, QC and sales leaders accurate data on regulatory risk and agent performance. Automated scoring and remediation workflows streamline processes so teams can focus on the highest-risk interactions.
Single pane
Automatically monitor interactions over voice, email, chat, instant messaging, video, and social media, and create audit trails.
Monitor affiliates
Monitor affiliate networks on any channel and identify risks in real time.
Streamline compliance management
Built-in MiFID II guidelines and easy customization options take the hassle out of compliance and change management.
Sedric’s automated reviews and high-risk alerts decrease review time, which is a core benefit for our Quality Control team. The team can better manage their time and focus on more sophisticated compliance areas with the confidence that accurate monitoring checks are being executed and reported in an efficient and timely manner. Furthermore, language barriers are no longer an issue thanks to Sedric’s multi-language translations.
Team Leader, Quality Control & Monitoring
Watch Sedric in action
Book a free 30 min demo
and start a free trial to discover how Sedric can help you enhance performance AND compliance of your client-facing teams.
The Sedric end-to-end platform allows you to manage the entire process and empowers sales, QC, compliance, operations and agents to excel.
Transcript
Sedric automatically transcribes and translates calls in 40+ languages with industry-leading accuracy.
Archive
Sedric records and archives client interactions over voice, email, chat, instant messaging, video, and social media and stores them in a central place so you can easily document processes for audits.
Alerts
Sedric flags violations in each conversation and analyzes the full interaction journey to detect omitted disclosures, missed steps and agent misconduct, without flooding users with irrelevant alerts.
Tasks
Sedric automatically generates tasks to mitigate risks and improve agent performance, so you can manage all tasks in a single place and make sure nothing falls between the cracks!
Reports and training
Sedric provides you with a 360° perspective of your team's performance, letting you drill down to individual events and discover high-level trends. The platform tailors individual training paths to optimize each agent’s performance and compliance.
Alerts
Sedric flags violations in each conversation and analyzes the full interaction journey to detect omitted disclosures, missed steps and agent misconduct, without flooding users with irrelevant alerts.
Tasks
Sedric automatically generates tasks to mitigate risks and improve agent performance, so you can manage all tasks in a single place and make sure nothing falls between the cracks!
Archive
Sedric records and archives client interactions over voice, email, chat, instant messaging, video, and social media and stores them in a central place so you can easily document processes for audits.
Transcript
Sedric automatically transcribes and translates calls in 40+ languages with industry-leading accuracy.
Score cards
Sedric flags violations in each conversation and analyzes the interaction journey as a whole to detect omitted disclosures and steps, without producing a flood of irrelevant alerts. Automated scoring saves valuable agent time
Reports and training
Sedric provides you with a 360° perspective of your team's performance, letting you drill down to individual events and discover high-level trends. The platform tailors individual training paths to optimize each agent’s performance and compliance.
MiFID II compliance is built into Sedric
Get up and running within no time with our industry-vetted MiFID compliance monitoring
Misleading market status - risks and profits
Excessive pressure displayed
Investment advice given
Prohibited crypto promotion
Product risk
warning
Client distress
and concerns
Sedric’s automated reviews and high-alert triggers decrease review time, which is a core benefit for our Quality Control team. The team can better manage their time and focus on more sophisticated compliance areas with the confidence that accurate monitoring checks are being executed and reported in an efficient and timely manner. Furthermore, language barriers are no longer an issue thanks to Sedric’s multi-language translations.
to Comply AND Excel
Multi-language
Power your global operations with support for 40+ languages
Single pane of glass
Monitor risk and performance across your full operation via one central interface
Omni-channel
Monitor and analyze customer journeys across voice, chat, email, video, and social media interactions
Automated detection and scoring
Save your QA staff valuable time and increase your overall productivity
Multi-level dashboards
Provide agents and quality control, compliance, and management teams with the insights they need
Seamless integration
Quickly and easily integrate Sedric with all your communications systems
Workflow management
Manage all activity from alert to remediation and training in a single pane
Customized video training
Improve performance through individualized video training based on each agent’s needs
Audit-readiness
Document your compliance processes and activities accurately and effortlessly
Are you a contact center serving financial services providers?
Check out our compliance offering for call centers serving clients in regulated industries.
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