Senior Customer Success Manager

Sedric is revolutionizing the way financial institutions ensure consumer protection and regulatory compliance while growing their business. As the only consumer finance compliance platform covering the entire compliance cycle, Sedric offers compliance teams comprehensive oversight to confidently manage their compliance operations. Recently awarded ‘Most Promising Fintech Startup’ by CitiBank and Visa, Sedric serves clients on three continents.

As a Customer Success Manager, you will drive client strategies, build strong relationships with mid-market and enterprise customers, and deliver insights to optimize success. Collaborating with internal teams, you’ll ensure client satisfaction, maximize ROI, and shape our evolving offerings during this exciting growth phase.

Responsibilities:

  • Build trusted partnerships with clients by aligning our solutions with their goals
  • Guide new clients through onboarding for a smooth transition and fast results
  • Monitor customer usage and proactively resolve concerns to boost satisfaction
  • Gather feedback and share insights to enhance products and processes
  • Manage customer renewals and upsell opportunities while supporting growth efforts
  • Use data analysis to identify trends and improve engagement and satisfaction

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Requirements:

  • Over 5 years of experience in Account or Customer Success Management in B2B SaaS
  • Proven track record managing global enterprise and mid-market clients
  • Success in handling renewals, upselling, and achieving revenue targets
  • Strong strategic thinking and excellent communication skills
  • Mother tongue English speaker
  • Analytical mindset and ability to thrive in a dynamic environment
  • Bachelor’s degree in Business or related field, MBA preferred

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